Technical Problems and Solutions

I can't get through WLR's free trial set up.

This is normally easily solved by changing one or two of the settings in your internet browser:

Settings for Internet Explorer and other browsers

Settings for AOL browsers

I can log in to WLR but get logged out when moving between sections or pages

This problem is normally as a result of the cookies or time and date settings on your computer. WLR uses cookies to keep you logged in to your personal programme pages.

Cookies for Internet Explorer and other browsers

Cookies for AOL browsers

I get 'page not available' or 'access denied' or a message from my Firewall when I try to access WLR programme pages.

This is solved by amending a setting in your firewall software.

Firewall/Security Settings (Zone Alarm)

Firewall/Security Settings (McAfee Security Center)

Firewall/Security Settings (Norton Firewall)

Firewall/Security Settings (Norton Internet Security)

I am an AOL user and I can't use the Food and Exercise Diaries in WLR.

This problem can be solved by either disabling TopSpeed in your AOL browser, or by minimising your AOL browser and accessing WLR via Internet Explorer.

Tech Tips for AOL users

The graphs and charts in WLR don't display properly on my screen.

You need to have Java VM activated on your computer.

Java VM

If your problem is not covered here please let us know and we'll do our best to help.