Firewall and Security Settings

This may be a problem with the permissions set for your internet port numbers. Below are instructions to alter your settings in Zone Alarm, McAfee Security Center, Norton Firewall and Norton Internet Security. Please consult your own firewall's manual for information on changing port settings for your particular firewall.

Zone Alarm

1. Open Zone Alarm
2. In the menu on the left click 'Privacy'
3. Go to the 'Site List' tab
4. In the list of sites find 'web3.penpage.co.uk'
5. Click on the red cross in the cookie control section
6. In the menu that appears click 'allow'
7. Close Zone Alarm

You should now be able to access WLR.

McAfee Security Center

1. Open your McAfee Security Center
2. Go to the 'privacy service' tab
3. Click 'configure privacy service options'
4. Go to the 'cookies' tab
5. In the bar provided type: web1.penpage.co.uk
6. Click 'add'
7. Repeat this process typing:
   web2.penpage.co.uk
   web3.penpage.co.uk
   web4.penpage.co.uk
8. Close McAfee Security Center

You should now be able to access the site.

Norton Firewall

1. Open Norton Firewall
2. Click on 'Options' tab
3. Click on 'Firewall' tab
4. In the list of HTTP ports highlight 80 and click Remove
5. Click Ok

Now try logging back onto the site.

Norton Internet Security

1. Open NIS
2. Click on Options menu
3. Click on 'Norton Internet Securities'
4. Go to the 'Firewall' tab
5. In the list of HTTP ports highlight 80 and click Remove
6. Click Ok

Now try logging back onto the site.

What is Port 80?

The list of 'ports' in your firewall are a list of internet connection ports that are 'blocked'. Port 80 is named as being a HTTP port, and defines the way web browsers communicate (client outgoing requests and incoming host reactions) with host servers on the WWW.

Your firewall settings automatically block all ports on setting up. Port 80 is the most commonly used port for websites where interaction is needed between your computer and the web site's server. Most web sites with any amount of interaction need port 80 to be open.

We have found no evidence that removing this particular port creates danger when you have the rest of your security system set up.

You can find out more about ports by searching for 'port' in your firewall's help section.

If your problem is not covered here please let us know and we'll do our best to help.