Common Questions:
I want to start again
You can set any of the dates in your Results Table as your starting
point (once you have a list of results to choose from) by clicking the
appropriate X in the Results Table. You can change your starting point at
any time by clicking on another X.
I find it difficult to match the Weight Loss Resources Nutritional Profile and
get the right balance in my diet
The Weight Loss Resources nutritional profile is deemed to be the most
healthy for those following weight loss programmes. You can
view the nutritional information on any item on the database to help you
make changes in your diet. You can also plan your diet for up to 12 days -
click the "Food Plan" button in your Food Diary.
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I can't find any basic food products, it's all branded items
The database now has over 40,000 items - 3,500 of which are basic, non
branded foods and drinks. Try adding the word "fresh" or
"raw" to your search to select these items.
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How can I input items into my Favourites file?
Any item added into your Food Diary or Food Plan from the database is
automatically transferred into your Favourites file. If you know you have
previously entered an item into your diary, clicking on Favourites can be
quicker and easier.
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Does it count as Fruit and Veg?
The product must be more than 80% fruit and/or vegetable based. Pure
fruit / veg juices and pure fruit smoothies (not dairy based ones) will
count. Many soups and sauces do not. Potatoes also do not count.
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The data on the product will not be accepted
The site works to quite strict parameters in calculating calories to
avoid errors. It can sometimes reject info given, especially with drinks
and liquids, because of small numbers / trace items. You can contact the
Help Team and we can check and add these products.
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I can't plan foods in my add from Planner file
You need to click on the Food Plan button in your Food Diary (top left
hand side). You can plan for up to 12 days. These pages can be printed
which may be helpful. Items planned are placed in your add from planner
file for you to add accordingly.
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Should I eat my exercise calories?
The background activity level is your average day-to-day activity
excluding specific exercise activity. Specific exercise added to your
exercise diary shows you additional calories expended. These calories are
also added to your daily calorie quota in your Food Diary. Your exercise
calories can be consumed (in addition to your daily quota) with confidence as they
have been expended. Some members choose not to consume some/all of these
additional calories. However, you need to be careful - if you are
exercising regularly and feel tired or nauseous your body needs the
additional calories for energy.
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How do I send private messages?
Go to Members Forum and click on "Messaging". Type in the
User Id of the member, subject and message and send. The next time the
member logs on to the site they will get the welcome message and a note
"you have new messages to view". If the member you have sent a
message to is online at the time the message is sent, a pop up screen will
tell them they have a new message.
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How do I cancel?
Click on the "Cancel Membership" link at the top right of
this page. It's helpful to give us a reason. Type in your password and
click on cancel. You will get an automatic email confirming cancellation.
Alternatively you can email the helpteam or telephone 01733 345592.
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